BPM`online Service

AUTOMATION OF PROCESSES SERVICE MANAGEMENT

BPM’online Service – ready processes of service management on all communication channels

See how it works and what results!

Gather a complete portrait of your client

  • Unified database of contacts and contractors of your service department
  • Segment contacts and counterparties
  • Search and merge of doubles
  • Service history
  • Analytics of the base of consumers of services

Contact center

  • Single operator window
  • Supervisor Workplace
  • Configuring Queues

Management of appeals

  • Single Registry of Treatment
  • The organizational structure of Service Desk
  • Manage incidents based on the system’s reference processes
  • Quickly register for new incidents, filling out key information about the applicant and the nature of the incident
  • Investigation and decision
  • Closure of the incident

Problem management

  • Registry of problems and known errors
  • Identification and classification
  • Research and Diagnostics
  • Solution and closing
  • History of troubleshooting
  • Analytics

Change management

  • Change register
  • Registration and classification
  • Implementation and implementation of changes
  • Analytics

Release Management

  • Release Registry
  • Release history
  • Analytics for tracking the dynamics of release and quality control of released releases

Service Level Management

  • Base of service contracts
  • Activation of the service contract
  • History
  • Analytics

Cost of BPM’online service

Customer requests management, and departmental tasks automation

35 $

per user / month

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